Client Services Agreement

CraftlinkPros LLC

Version 1.0 — Effective June 19, 2026

How this Agreement is accepted: This Client Services Agreement (the “Agreement”) is entered into between CraftlinkPros LLC, a Wyoming limited liability company (“CraftlinkPros,” “we,” “us,” or “our”), and the business or individual identified on the Order (“Client,” “you,” or “your”). You accept this Agreement when you do any of the following: (a) sign or electronically accept an Order or this Agreement; (b) click a box or button indicating acceptance; or (c) pay your first invoice or authorize your first charge. The person accepting represents that they are authorized to bind the Client. If you do not agree, do not purchase or use the Services.

1. Definitions

• “Order” means the order form, online checkout, proposal, or written/electronic summary that identifies the Client, the selected Plan and Add-ons, the Fees, and the start date. Each Order is governed by and incorporated into this Agreement. A sample Order template appears in Schedule A.
• “Plan” means the subscription tier selected by Client — Foundation, Growth, or Dominate — as described in our then-current published plan descriptions.
• “Add-ons” means optional services ordered in addition to a Plan (for example, managed Google Ads/Local Services Ads, AI voice receptionist, photo/video, social-media management, extra service-area pages, or logo/brand work).
• “Services” means the services we provide under a Plan, Add-ons, and the Order, as described in Section 2.
• “Client Website” means the website we build and/or operate for Client under this Agreement.
• “CraftlinkPros Platform” means our proprietary website templates, page-generation engine, code framework, design system, stylesheets, components, tooling, processes, and know-how used to produce and operate client websites and campaigns.
• “Client Content” means the logos, images, video, text, business information, reviews, and other materials Client provides or authorizes us to use.
• “Leads” means the inquiries, form submissions, calls, and messages generated through the Client Website or campaigns.
• “Fees” means the recurring subscription fees, one-time setup fees, Add-on fees, and other amounts stated in the Order.

2. The Services

2.1 Scope. We will provide the Services described in the selected Plan, any Add-ons, and the Order. Depending on the Plan and Add-ons, the Services may include: designing, building, hosting, and maintaining the Client Website; domain registration and DNS management; on-page and local search optimization; setup and management of Google Business Profile; lead-capture forms and routing; call tracking; “missed-call text-back” and other SMS messaging tools; review generation; a results dashboard; managed Google Ads / Local Services Ads; an AI chat/receptionist; social-media management; and related support, all as applicable to the Plan and Order.

2.2 Plan features. The specific pages, features, and service levels included in each Plan are set out in our then-current published Plan descriptions, which we may update from time to time. We will not materially reduce the core features of a Plan you are paying for during a paid period without offering a comparable alternative.

2.3 How we perform. We will perform the Services in a professional and workmanlike manner. We may use employees, subcontractors, and third-party platforms (for example, hosting, telephony/SMS, analytics, payment, and advertising providers) to deliver the Services, and we remain responsible for the Services we provide.

2.4 Cooperation and timelines. Our ability to deliver depends on Client’s timely cooperation (Section 10). Timelines we provide are good-faith estimates, not guarantees.

3. Term, renewal, and cancellation

3.1 Term. This Agreement begins on the date Client first accepts it (Section above) and continues until terminated. Service subscriptions are month-to-month unless an Order states an annual prepay term.

3.2 Automatic renewal. Your subscription automatically renews each month (or, if you prepaid annually, each year) and your payment method on file will be charged the then-current Fees each renewal, until you cancel. There is no long-term lock-in.

3.3 Cancellation by Client. You may cancel at any time by giving us at least thirty (30) days’ written notice (email to hello@craftlinkpros.com is sufficient). Cancellation takes effect at the end of the then-current billing cycle that is at least 30 days after we receive notice. You remain responsible for Fees through the effective date of cancellation. Monthly Fees already paid and one-time setup fees are non-refundable, and annual prepayments are non-refundable, except as required by law or expressly stated in the Order.

3.4 Termination for cause. Either party may terminate this Agreement or any Order if the other party materially breaches and fails to cure within fifteen (15) days after written notice (or immediately for non-payment, fraud, unlawful use, or a breach of Sections 10–12). We may suspend Services for non-payment or for conduct that risks harm to us, our other clients, or third parties.

3.5 Effect of termination. On termination: (a) the Services and access to hosted features (including the Client Website on our hosting, dashboards, tracking numbers, and tools) end at the close of the paid period; (b) Section 7 governs domains; (c) Section 8 governs the Client Website and intellectual property, including export options; and (d) accrued payment obligations survive. We have no obligation to retain Client data after a reasonable wind-down period (we suggest 30 days) following termination.

4. Fees, billing, and payment

4.1 Fees. Client will pay the Fees stated in the Order — typically a monthly recurring subscription fee plus a one-time setup fee, plus any Add-on fees. Current standard pricing is published on our website and may change as described in Section 4.7.

4.2 Setup fee; annual prepay. Setup fees are billed at the start and are non-refundable once work begins. If Client prepays twelve (12) months in advance, we will waive the setup fee for the applicable Plan, as reflected in the Order.

4.3 Billing and authorization. Recurring Fees are billed in advance of each cycle. Client authorizes CraftlinkPros (and our payment processor) to automatically charge the payment method on file for all Fees, including renewals, until the subscription is cancelled. Client will keep payment information current.

4.4 Advertising spend. For Add-ons involving paid advertising (e.g., Google Ads, Local Services Ads), the management fee is separate from, and in addition to, the advertising spend. Client is responsible for funding ad spend, whether billed directly by the platform to Client’s payment method or passed through by us. Ad budgets are estimates; actual delivery and costs are set by the ad platforms.

4.5 Taxes. Fees are exclusive of taxes. Client is responsible for all applicable sales, use, and similar taxes (other than taxes on our net income).

4.6 Late payment; suspension. Past-due amounts may accrue interest at 1.5% per month (or the maximum allowed by law, if lower). If payment fails or is past due, we may suspend or terminate the Services and recover reasonable costs of collection, including attorneys’ fees. Client agrees not to initiate chargebacks for properly billed Fees and to contact us first to resolve billing questions.

4.7 Price changes. We may change Fees for future billing cycles with at least thirty (30) days’ notice. If you do not agree to a price change, you may cancel under Section 3.3 before it takes effect.

4.8 Refunds. Except as expressly stated in this Agreement or the Order, or as required by law, Fees are non-refundable.

5. Communications consent (Client)

Client consents to receive operational and account communications from us by phone, email, and text, and authorizes call recording/monitoring for tracked numbers as described in Section 9.3. This does not limit Client’s separate obligations in Section 10 regarding Client’s own communications with its customers and Leads.

6. No guarantee of results

CraftlinkPros does not guarantee any specific outcome. Search rankings, lead volume, lead quality, call volume, conversion, traffic, advertising performance, and revenue depend on many factors outside our control — including Client’s market, competition, pricing, responsiveness, reputation, seasonality, and the policies, algorithms, and pricing of third parties such as Google. We make no representation or warranty that the Services will produce any particular number or quality of Leads, any ranking, any return on investment, or any uninterrupted availability. Any examples, case studies, or projections are illustrative only and are not promises.

7. Domain names

7.1 Client-owned domains. If Client already owns a domain, Client retains ownership and grants us authority to manage DNS and registrar settings as needed to provide the Services.

7.2 Domains we register. If we register a domain on Client’s behalf, we will, where reasonably practicable, register it in Client’s name; otherwise we will hold the registration for Client’s benefit and transfer it to Client on request, provided Client’s account is in good standing and Client pays applicable transfer and registration costs. Domain renewal fees are Client’s responsibility (we may include or pass them through as stated in the Order).

7.3 Subdomains. Any CraftlinkPros subdomain we may provide (for example, a temporary or demo address ending in craftlinkpros.com) remains our property and is not transferable.

7.4 Cooperation on transfer. On termination with Client’s account in good standing (all Fees paid), we will reasonably cooperate to transfer a Client-owned domain to Client or Client’s chosen registrar.

8. Intellectual property and license

8.1 CraftlinkPros Platform. We exclusively own all right, title, and interest in the CraftlinkPros Platform — including our templates, page-generation engine, code, design system, stylesheets, components, tools, and know-how — and all improvements to them. Nothing in this Agreement transfers any ownership of the Platform to Client. The Client Website is built using the Platform and includes Platform elements that remain our property.

8.2 License to Client. During the term and while Fees are current, we grant Client a limited, non-exclusive, non-transferable, revocable license to access and use the Client Website and the Services for Client’s own business. This license ends when the Agreement terminates, except as provided in Section 8.5.

8.3 Client Content. Client retains ownership of Client Content. Client grants us a non-exclusive, worldwide, royalty-free license to host, reproduce, modify, adapt, and display Client Content as needed to provide the Services. Client represents and warrants that it owns or has the rights to all Client Content (including photos, logos, fonts, and text) and that our use will not infringe any third party’s rights.

8.4 Work product / your business information. As between the parties, Client owns its business information, customer lists, and Leads generated through the Services. Custom copy and graphics we create specifically for Client and that are paid for are licensed to Client for use on the Client Website during the term; the underlying Platform, reusable components, stock or licensed assets, and our software remain ours.

8.5 On termination — export and buyout. On termination with Client’s account in good standing, Client may request, within 30 days, (a) an export of Client Content and Client’s Lead/customer data, and (b) a static export of the public-facing files of the then-current Client Website for Client’s use. The CraftlinkPros Platform, our proprietary engine and reusable components, third-party-licensed fonts/images/plugins, and any server-side or management software are not included and are not licensed after termination. If Client wants a perpetual, transferable license to the full custom build, the parties may negotiate a separate buyout in writing.

8.6 Portfolio and marketing rights. We may identify Client as a client and display the Client Website, screenshots, and non-confidential results in our portfolio and marketing, unless Client opts out in writing.

8.7 Feedback. If Client provides feedback or suggestions, we may use them without restriction or obligation.

9. Leads, data, and data processing

9.1 Ownership of Leads. Leads generated for Client through the Client Website and campaigns belong to Client. We will make Leads available to Client (for example, by email, dashboard, or CRM) as part of the Services.

9.2 Roles. With respect to personal information of Client’s customers and Leads that we process through the Client Website, forms, call tracking, messaging, CRM, or campaigns, Client is the controller/business and CraftlinkPros is Client’s service provider/processor. We will process such personal information only to provide the Services, on Client’s documented instructions (including this Agreement and the Order), and not for our own commercial purposes, and we will not “sell” it. Each party will comply with privacy and data-protection laws applicable to it. Client is responsible for maintaining a lawful, accurate privacy policy on the Client Website and for obtaining any consents required for the collection and use of its customers’ and Leads’ information. Key processing terms are set out in Schedule B (Data Processing Terms).

9.3 Call recording and messaging. Client authorizes us to provision call-tracking numbers and to record, transcribe, and store calls and messages to support the Services. Client is responsible for any disclosures or consents required by law for recording or messaging in the jurisdictions where Client and its customers are located (including all-party-consent states). We will reasonably support Client in providing call-recording notices.

9.4 Security. We will maintain reasonable safeguards designed to protect personal information, consistent with our Privacy Policy.

10. Client responsibilities

Client will:

1. Provide timely, accurate information, content, and access — including business details, content, and the credentials or authorizations we need to manage the Client’s domain, hosting, Google, advertising, review, and social accounts;
2. Hold and maintain all licenses, permits, registrations, bonding, and insurance required for Client’s trade or business, and accurately represent its qualifications, service areas, and offerings;
3. Comply with all laws applicable to its business, including consumer-protection, advertising, and trade-licensing laws;
4. Comply with communications laws when Client (including through tools we provide) contacts customers or Leads — including the Telephone Consumer Protection Act (TCPA), telemarketing and Do-Not-Call rules, CAN-SPAM, and SMS/10DLC requirements — and obtain all consents required before calling, texting, or emailing any person. Client will not use the Services to send spam or unlawful, deceptive, or harassing communications;
5. Comply with platform policies and avoid deceptive practices — including Google Business Profile, Google Ads, and Local Services Ads policies. Client will not misrepresent its identity, locations, service areas, eligibility, or reviews;
6. Follow review/endorsement laws — Client will not create or solicit fake, incentivized-for-positive-only, or deceptive reviews, and will comply with the FTC Endorsement Guides and platform review policies. Review-generation tools must be used only to request honest reviews from real customers;
7. Provide only content it has the right to use (Section 8.3); and
8. Be solely responsible for responding to and servicing its own customers and Leads, and for the quality, safety, pricing, and legality of Client’s own products and services.

Client’s failure to meet these responsibilities may delay or impair the Services and is Client’s responsibility, not ours.

11. Third-party services

The Services rely on third-party platforms (for example, hosting/IONOS, Google, telephony/SMS providers, payment processors, and analytics). Those platforms are governed by their own terms and may change features, availability, policies, or pricing. We are not responsible for third-party acts, outages, policy changes, suspensions, or pricing, and such events are not a breach of this Agreement, though we will use reasonable efforts to mitigate their impact on Client.

12. Confidentiality

Each party may receive non-public information of the other (“Confidential Information”). The receiving party will use Confidential Information only to perform under this Agreement, protect it with reasonable care, and not disclose it except to personnel and subcontractors who need it and are bound by similar obligations. This does not apply to information that is public, independently developed, or rightfully obtained from a third party, or to disclosures required by law (with notice where permitted). This Section does not limit our rights in the Platform or Client’s rights in Client Content or Leads.

13. Warranties and disclaimers

13.1 Limited warranty. We warrant that we will perform the Services in a professional and workmanlike manner.

13.2 Disclaimer. EXCEPT AS STATED IN SECTION 13.1, THE SERVICES, THE CLIENT WEBSITE, AND ALL DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND CRAFTLINKPROS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, ANY SECURITY OUTCOME, OR ANY RESULT (SEE SECTION 6).

14. Limitation of liability

14.1 Exclusion of indirect damages. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

14.2 Cap. TO THE FULLEST EXTENT PERMITTED BY LAW, CRAFTLINKPROS’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT WILL NOT EXCEED THE TOTAL FEES PAID BY CLIENT TO CRAFTLINKPROS IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14.3 Exceptions. The limitations above do not apply to Client’s payment obligations, a party’s indemnification obligations, or liability that cannot be limited by law. The advertising spend Client funds under Section 4.4 is not “Fees paid to CraftlinkPros” for purposes of Section 14.2.

15. Indemnification

15.1 By Client. Client will defend, indemnify, and hold harmless CraftlinkPros and its owners, members, officers, employees, and agents from any third-party claims, damages, liabilities, fines, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) Client Content or Client’s products, services, or business; (b) Client’s communications with customers or Leads, including any TCPA, telemarketing, CAN-SPAM, or SMS violation; (c) Client’s violation of law or third-party platform policies (including Google policies and review/endorsement rules); (d) Client’s breach of this Agreement; or (e) Client’s licensing, qualifications, or representations about its business.

15.2 By CraftlinkPros. We will defend, indemnify, and hold harmless Client from third-party claims that the CraftlinkPros Platform, as provided by us, infringes that third party’s U.S. intellectual-property rights — excluding claims arising from Client Content, Client’s modifications, Client’s combinations with non-CraftlinkPros materials, or Client’s misuse.

15.3 Procedure. The indemnified party will promptly notify the indemnifying party, allow it to control the defense (with counsel of its choice), and reasonably cooperate. No settlement that imposes an obligation on the indemnified party may be made without its consent (not to be unreasonably withheld).

16. Dispute resolution; arbitration; class-action waiver

16.1 Governing law. This Agreement is governed by the laws of the State of Wyoming, without regard to conflict-of-laws rules.

16.2 Informal resolution. Before starting arbitration, the parties will try in good faith to resolve any dispute for thirty (30) days after written notice describing the dispute.

16.3 Binding arbitration. Except for the carve-outs in Section 16.5, any dispute arising out of or relating to this Agreement will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before one arbitrator. The seat/legal place of arbitration is Wyoming; hearings may be held remotely or in the county of Client’s principal place of business by agreement. Judgment on the award may be entered in any court of competent jurisdiction.

16.4 Class-action waiver; jury waiver. The parties will arbitrate only on an individual basis. Each party waives any right to a jury trial and any right to bring or participate in a class, collective, consolidated, or representative action. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and the rest of this Section still applies.

16.5 Carve-outs. Either party may (a) bring an individual claim in small-claims court, and (b) seek temporary or preliminary injunctive or equitable relief in a Wyoming court to protect intellectual property or Confidential Information, without waiving arbitration for the remainder of the dispute.

16.6 Costs. Each party bears its own attorneys’ fees except where this Agreement or law provides otherwise; arbitration fees are allocated under the AAA rules.

17. Changes to this Agreement

We may update this Agreement or the Plan descriptions for future periods by posting an updated version and/or notifying Client. Material changes take effect on renewal or at least thirty (30) days after notice. Client’s continued use of the Services after the effective date constitutes acceptance; if Client objects, Client may cancel under Section 3.3.

18. General

18.1 Independent contractors. The parties are independent contractors; nothing creates a partnership, joint venture, employment, or agency relationship, except the limited authority Client grants us to manage accounts on Client’s behalf.

18.2 Assignment. Client may not assign this Agreement without our prior written consent. We may assign it to an affiliate or in connection with a merger, financing, or sale of all or substantially all of our assets. This Agreement binds permitted successors and assigns.

18.3 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control (e.g., outages, third-party platform failures, natural events, labor issues, or governmental actions).

18.4 Notices. Notices to us go to hello@craftlinkpros.com, or by mail to CraftlinkPros LLC, 30 N Gould St, Ste R, Sheridan, WY 82801 (general inquiries: (629) 258-8417), and to Client at the email or address on the Order. Email notice is effective when sent, absent a bounce.

18.5 Entire agreement; order of precedence. This Agreement, together with each Order and Schedules A–B, is the entire agreement and supersedes prior discussions. If there is a conflict, the Order controls over the body of this Agreement for the specific terms it addresses, and this Agreement controls over the published Plan descriptions.

18.6 Severability; waiver. If any provision is unenforceable, the rest remains effective. A waiver must be in writing and is not a continuing waiver.

18.7 Survival. Sections 4 (accrued amounts), 6, 8, 9, 12, 13, 14, 15, 16, and 18 survive termination.

18.8 Electronic acceptance and signatures. The parties consent to transact electronically. Electronic acceptance, clicking “I agree,” or paying an invoice has the same effect as a handwritten signature.

Acceptance

By signing or electronically accepting an Order, clicking “I agree,” or paying the first invoice, Client agrees to this Client Services Agreement.

Schedule A — Order Form (template)

Pricing shown reflects standard published rates as of the Effective Date and may change per Section 4.7. The signed/accepted Order controls.

Schedule B — Data Processing Terms (summary)

1. Roles. For personal information of Client’s customers and Leads processed through the Services, Client is the controller/business and CraftlinkPros is the service provider/processor.
2. Scope and purpose. We process such personal information only to provide the Services and on Client’s documented instructions; we will not retain, use, disclose, or “sell” it for any other purpose, and we will not combine it with other data except as permitted by law to provide the Services.
3. Categories. Typically: name, contact details (phone, email), service address/area, the nature of the inquiry, and call/message records.
4. Confidentiality & security. We require personnel and subprocessors to keep the information confidential and maintain reasonable security safeguards.
5. Subprocessors. Client authorizes our use of subprocessors (e.g., hosting, telephony/SMS, CRM, analytics) under contracts with materially similar protections; we remain responsible for their performance.
6. Assistance. We will reasonably assist Client with consumer-rights requests, security-incident notifications, and required assessments relating to information we process for Client.
7. Return/deletion. On termination, we will return and/or delete personal information processed for Client within a reasonable period (suggested 30 days), except where retention is required by law.
8. Client obligations. Client is responsible for the lawful basis and any consents for collecting and using its customers’ and Leads’ information, and for maintaining a compliant privacy notice on the Client Website.

*This document is a template provided for convenience and does not constitute legal advice. Before using it in sales, have it reviewed by a licensed attorney, confirm pricing and notic